Last updated: September 1, 2026

At OFFSCREEN SUPPLY, we want you to be happy with your purchase. If you change your mind, you may return your order in accordance with the terms below.
 

1. Right of Withdrawal

If you are a consumer located in the European Union, you have the right to cancel your purchase within 14 days without giving a reason.

The withdrawal period starts on the day you, or a person designated by you, receives the order.

To exercise your right of withdrawal, please contact us within 14 days of receiving your order. You may use our contact details provided on our website.

After notifying us of your withdrawal, you must return the product within 14 days.
 

2. Condition of Returned Products

Products must be returned in their original condition, with reasonable care taken to prevent damage during return shipping.

You may inspect the product as you would in a physical store. However, you may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
 

3. Return Shipping Costs

Customers are responsible for the cost of returning an unwanted product. We do not provide free returns.

We recommend using a tracked shipping service and keeping proof of postage. OFFSCREEN SUPPLY is not responsible for products that are lost or damaged during return shipping when the customer has arranged the return.
 

4. Refunds

Once we receive your returned product, or you provide evidence that you have returned it, we will process your refund without undue delay.

Refunds will normally be made using the same payment method used for the original purchase.

If you exercise your right of withdrawal, we will refund the original standard delivery costs. Any additional cost resulting from your choice of a more expensive delivery option will not be refunded. Original shipping costs are non-refundable, except where a refund is required by applicable law.

We may withhold the refund until we have received the returned product or you have provided evidence that it has been sent back, whichever occurs first. 

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5. Damaged or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact us as soon as possible with your order number and, where applicable, photographs of the issue.

We will assess the issue and, where appropriate, offer a replacement, refund or another suitable solution in accordance with your applicable consumer rights.

Your statutory consumer rights are not affected by this policy.
 

6. Exceptions

The right of withdrawal does not apply where an applicable legal exception applies, including products that have been made to the consumer's specifications or clearly personalised, where such an exception applies under applicable law.
 

7. International Returns

Customers outside the European Union may be subject to different consumer and return rights depending on their country of residence.

Any customs duties, import taxes or other charges associated with returning an order internationally are the responsibility of the customer, unless required otherwise by applicable law.

Nothing in this policy limits any mandatory consumer rights applicable in your country.
 

8. Contact

For questions regarding returns or refunds, please contact us using the contact details provided on our website.
 

OFFSCREEN SUPPLY reserves the right to update this policy when necessary. The version published on our website at the time of your purchase will apply to that purchase.